• Cervical Screening Tests
• Holter Monitoring (CVC)
• ECG
• Health Assessments
• Immunisations
• Minor operations and procedures
• Pathology
• Pre-employment medicals
• Travel Medicine
• Physiotherapy
• Podiatry

We are a private billing practice.

General Practitioners at Heathcote Primary Health operate independently and are free to set their own fees for the services they provide.

All privately billed patients are required to pay the full fee on the day of their consultation. We accept payment for our fees via Cash, Cheque, EFTPOS and Credit Card. We have installed the latest software technology, which allows us to send your claim through to Medicare Online, for eligible patients Medicare will reimburse you within 7 days. They pay your benefit into the bank account you’ve registered with Medicare, if you are unsure of what details you have registered, you will need to log onto your Medicare online account or call/visit your local Centrelink/Medicare Hub and follow the prompts.

New patients will need to ring our reception team to organise an initial consultation.

Fees can vary, based on the length of time taken for each consultation, the complexity and the determination of the individual doctor.

Additional information on our consultation fees is available at reception.

For standard consultations, medicare billing, ( ie bulk billing) is available to current Age / Disability Support Pensionand DVA Gold card-holders and to those under 16 years.

• Surgical and other procedures incur an additional practice fee payment

• Payment is required in full on the day of consultation

Please notify us if you are unable to keep your appointment a minimum of 12 hours prior, to avoid a $50 cancellation fee.

Practice Policy

Benefits
It is voluntary and free to register in MyMedicare.

When you register in MyMedicare, it will notify your general practice that you have chosen them as your regular care team. Additional funding will be available from the government to help them provide the care you need.

MyMedicare patients will have access to:

• Greater continuity of care with your registered practice, improving health outcomes

• Longer Medicare Benefit Scheme (MBS) funded telehealth consultations with your GP

• Triple bulk billing incentive for longer MBS telehealth consultations for children under 16, pensioners, and concession card holders, from 1 November 2023

• More regular visits from your GP and better care planning for people living in a residential aged care home, from August 2024

• Connections to more appropriate care in general practice for people who visit hospital frequently, from mid-2024.

If you choose not to register in MyMedicare, you’ll still be able to access the same quality of care from your healthcare providers.

Click here for more information to learn about MyMedicare

Telehealth/Phone Consultation allows you to consult a healthcare provider by video/phone call. Our practice can provide telephone consultations if you do not require to physically see the doctor. To organise a telehealth consultation, please contact the clinic to arrange your appointment.

Telehealth Consultation:

- Make sure the practice has your correct number or email address.

- Check your phone/computer camera is working at least 10 minutes prior to the consultation.

- Write down a list of things you wish to discuss and have a pen handy to write down instructions.

- Have your medications in front of you and know which pharmacy you usually go to for scripts.

- Your doctor will SMS a link to your mobile phone once they are ready for you. If you do not have a smartphone, the link can be sent to your email address.

- Please stay by your phone and watch out for our message - be available for up to 45 mins post your appointment time.

- Click the link and follow the prompts, the link will take you to a safe encrypted network called Healthdirect. Your doctor will be waiting for you in the virtual waiting room.

- If you get disconnected, please wait for us to return the call.

- After your consult is completed, reception will contact you back for payment.

Phone Consultation:

- Make sure the practice has your correct number.

- Check your phone is working at least 10 minutes prior to the consultation.

- Write down a list of things you wish to discuss and have a pen handy to write down instructions.

- Have your medications in front of you and know which pharmacy you usually go to for scripts.

- Please stay by your phone and watch out for our call - be available for up to 45 mins post your appointment time.

- Your doctor will call your mobile phone from a "no-caller ID" number.

- If you get disconnected, please wait for us to return the call.

- After your consult is completed, the GP will transfer the call through to reception OR reception will contact you back for payment.

To access a Medicare rebate for phone and video consults, you must have been seen face to face in the clinic during the past 12 months. If not, there will be a private $85 out of pocket fee. If you are unsure if you are eligible, please contact your practice, as your doctor may need to see you in person.

Other Telehealth / Phone Consultations:

•        Can be used for Work Cover and TAC consults.

•        GP Management Plans (Care Plans) can only be done as a video consult (not phone), as per Medicare.

•        An initial Mental Health Plan can only be done as a video consult (not phone), as per Medicare.

•        Mental Health Plan reviews can be done as a video or phone consult, as per Medicare.